Returns & Exchanges

At Toucan Hobby, we want you to love your new fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick and easy refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the unworn garments in their original packaging, ensuring all labels and security tags remain intact.

3

Ship It Back

Download and print your prepaid shipping label, then drop the package off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing